Your privacy matters to us. This policy explains exactly what data 37ji collects, why we collect it, and how we keep it safe — in plain language you can actually understand.
These six principles guide every decision 37ji makes about your personal data. They do not replace the full policy below — please read the complete text for all details.
37ji only collects personal data that is strictly necessary to provide our services, comply with Philippine law, and keep your account secure. We do not collect data for the sake of it — if we do not need it, we do not ask for it.
37ji does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours. We share it only where required by law or where necessary to deliver the services you signed up for.
All data transmitted between your device and 37ji is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard protocols. Access to personal data within 37ji is restricted on a strict need-to-know basis.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. 37ji provides clear channels to exercise these rights, and we respond to all valid requests within the timeframes required by law.
37ji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. When data is no longer needed, it is securely deleted or anonymized.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 37ji will notify the National Privacy Commission (NPC) and affected players within the timeframes prescribed by the Data Privacy Act and its implementing rules.
37ji ("37ji," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the 37ji platform, including the website at 37ji.net, any associated mobile applications, and all related gaming services (collectively, the "Platform").
This Privacy Policy ("Policy") describes how 37ji collects, uses, stores, shares, and protects your personal data when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It should be read together with the 37ji Terms & Conditions, which are incorporated herein by reference.
By registering an account, making a deposit, or otherwise using the 37ji Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with this Policy, you must not use the Platform. You may withdraw your consent at any time, subject to the limitations described in Section 9 of this Policy.
37ji collects personal data from you in the following ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties where permitted by law.
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, Philippine mobile number, residential address (city, province) |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | GCash number, Maya account, bank account details (for withdrawal), transaction history |
| Verification Data | Copies of government-issued ID, selfie photos for liveness checks, proof of address documents |
| Communications Data | Support chat transcripts, emails sent to 37ji, survey responses, feedback submissions |
When you access the Platform, 37ji automatically collects certain technical and usage data, including:
37ji may receive personal data about you from third parties in the following circumstances:
37ji uses your personal data only for legitimate, specified purposes. The table below sets out the primary purposes for which we process your data and the corresponding legal basis for each purpose.
| Purpose | Data Used |
|---|---|
| Creating and managing your player account | Identity, Contact, Account Data |
| Processing deposits and withdrawals | Identity, Financial, Verification Data |
| Verifying your identity and age (KYC) | Identity, Verification Data |
| Providing customer support | Identity, Contact, Communications Data |
| Detecting and preventing fraud and money laundering | Identity, Financial, Technical Data |
| Complying with PAGCOR and legal obligations | Identity, Financial, Gaming Activity Data |
| Sending service-related communications | Contact, Account Data |
| Sending promotional communications (with consent) | Contact, Account, Preference Data |
| Improving Platform performance and user experience | Technical, Usage Data (anonymized where possible) |
| Responsible gaming monitoring and intervention | Gaming Activity, Account Data |
37ji will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
Under the Philippine Data Privacy Act of 2012, 37ji processes your personal data on the following legal bases:
37ji does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary:
37ji engages trusted third-party service providers to assist in delivering the Platform and its services. These providers act as data processors on our behalf and are contractually bound to process your data only on 37ji's instructions and in accordance with applicable data protection law. Categories of service providers include:
37ji may disclose your personal data to government authorities, regulators, and law enforcement agencies where required or permitted by Philippine law, including but not limited to:
In the event of a merger, acquisition, restructuring, or sale of all or part of 37ji's business, your personal data may be transferred to the relevant successor entity. 37ji will notify you of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
37ji will never share your personal data with third parties for their own direct marketing purposes without your explicit prior consent.
37ji uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The following types of cookies are used:
These cookies are strictly necessary for the Platform to function. They enable core features such as session management, login authentication, and security. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.
Functional cookies allow the Platform to remember your preferences and settings — such as your preferred language, display settings, and responsible gaming limits — so you do not have to re-enter them each time you visit.
Analytics cookies help 37ji understand how players use the Platform by collecting aggregated, anonymized data about page visits, feature usage, and session duration. This information is used solely to improve the Platform's performance and user experience. 37ji does not use analytics data to identify individual players.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. For essential cookies, no opt-out is available as they are required for the Platform to operate.
37ji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years, as required by AMLA and PAGCOR regulations |
| KYC verification documents | Duration of account plus 5 years after closure |
| Gaming activity logs | 5 years from the date of each transaction |
| Customer support communications | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and usage logs | 12 months on a rolling basis |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymized. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes as it can no longer be linked to any individual.
37ji implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While 37ji takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying 37ji immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 37ji. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.
Request a copy of the personal data 37ji holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for processing activities based on consent at any time, without affecting prior lawful processing.
37ji will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no fee for exercising your rights, unless requests are manifestly unfounded or excessive.
If you are not satisfied with 37ji's response to your request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 37ji Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 37ji does not knowingly collect personal data from individuals under the age of 21.
If 37ji becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by underage players may be returned at 37ji's discretion, net of any bonuses received, and any winnings will be forfeited.
If you are a parent or guardian and believe that your child has registered on the 37ji Platform, please contact our support team immediately so that we can take appropriate action.
37ji's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure and analytics providers — may process data in other countries. Where personal data is transferred outside the Philippines, 37ji ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act.
Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. By using the 37ji Platform, you acknowledge and consent to such transfers where they are necessary to provide the services you have requested.
37ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how your data is processed — 37ji will provide advance notice via email to your registered address or via a prominent notice on the Platform, at least 14 days before the changes take effect.
Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.
We encourage you to review this Policy periodically to stay informed about how 37ji protects your personal data.
37ji has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact the 37ji DPO:
Data Protection Officer — 37ji
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the Platform
37ji aims to acknowledge all privacy-related inquiries within 3 business days and to resolve them within 30 calendar days. For complex matters, we will keep you informed of progress throughout the process.
You also have the right to contact the National Privacy Commission (NPC) of the Philippines directly if you believe your data privacy rights have been violated. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act in the Philippines.
Now that you know how 37ji handles your personal data, join thousands of Filipino players enjoying live casino, slots, bingo, and sports betting — all in a secure, PAGCOR-regulated environment.
Gambling is addictive. Know when to stop. | 37ji is for players 21 years and older only.